Help CenterTroubleshooting & How-do-I
Troubleshooting & How-do-I
Common issues and how to resolve them.
Start here when something in Launch isn't behaving as expected. You'll find a five-point check for when something looks wrong, the usual causes when you can't approve or edit a launch, help with stuck statuses, failing preflight requirements and duplicate campaigns, and how to contact support and what to include.
Something looks wrong, the five things to check firstA page won't load or a number looks stale"I can't approve this", the usual causes"I can't edit this launch", the usual causesA campaign is stuck in a statusA preflight requirement keeps failing and I don't know whyDuplicate campaigns appearedSomeone left the company, the handover checklistWe're being audited, where to startBrowser support and requirementsKnown issues and status pageContacting support and what to include