Last reviewed Sep 6, 2026
The five checks that explain most issues
Most unexpected behaviour in Launch traces back to one of a handful of common causes. Work through these before assuming something is broken.
Work through them in order
- Reload the page. A stale page can show a number or status that's since changed. See A page won't load or a number looks stale.
- Check connection health in Systems. Many strange results trace back to a stale or disconnected system.
- Check whether a recent scan or preflight has actually run. Data only updates when something triggers it to.
- Check your role and permissions. Missing buttons or blocked actions are often permission-related, not a bug. See "You don't have permission to do that".
- Check Logs for the specific record involved. The audit trail usually explains exactly what happened and when.
If none of these explain what you're seeing, the more specific troubleshooting articles in this section, or contacting support, are the right next step.