Last reviewed Sep 6, 2026
Checks for a stuck page or stale number
If a page in Launch won't load, or a number on screen doesn't match what you expect, work through these checks.
The reload-first sequence
- Reload the page. This resolves the large majority of stale-looking data.
- Check your internet connection.
- Try a different browser or an incognito window, to rule out a browser extension or cached data interfering.
- Check Launch's status page for any ongoing incident. See Known issues and status page.
- If a specific number seems inconsistent with what a module itself shows, see Dashboard numbers don't match the module page, why for one common, expected version of this.
If reloading and a clean browser both fail to resolve it, contact support with a screenshot and the specific page involved.