Privacy Policy

1. Introduction

This Privacy Policy explains how Launch ([legal entity name], "Launch," "we," "us") collects, uses, discloses, and protects information when you use our website and product (together, the "Service").

2. Information we collect

Information you provide directly: account information (name, email, company), billing information, and communications with us (support requests, contact form submissions).

Information from connected systems: when you connect a third-party system (such as GA4, Google Ads, Meta Ads, HubSpot, Salesforce, Shopify, or Webflow), Launch accesses the data needed to power Scan’s discovery and Preflight’s checks — for example, campaign metadata, page content, pricing data, and tracking configuration. Launch requests the minimum scope of access needed for this purpose.

Information from public scanning: Scan’s initial scan reads publicly available information from the domain you provide, without requiring account access.

Usage data: how you interact with the Service, collected via standard analytics tools.

3. How we use information

• To provide, operate, and improve the Service, including running scans and Preflight checks.
• To communicate with you about your account, launches, and blockers requiring attention.
• To provide customer support.
• To maintain security and prevent abuse.
• [To send product updates or marketing communications, where you’ve opted in.]

4. How we share information

We do not sell personal information. We share information with:

• Service providers who help us operate the Service (hosting, analytics, customer support tooling), under contractual confidentiality obligations.
• Connected third-party systems, only as needed to perform the integration you’ve configured.
• Legal or safety reasons, if required by law or to protect the rights and safety of Launch or our users.

A current list of subprocessors is available at [/legal/subprocessors] or on request.

5. Data retention

We retain account data for as long as your account is active, and connected-system data for as long as needed to power Scan and Preflight for your account. [Specific retention periods per data type to be finalized.] You can request deletion of your data at any time by contacting [privacy@launchisago.com].

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact [privacy@launchisago.com].

7. Security

We use industry-standard technical and organizational measures to protect data, including encryption in transit and at rest. See our Security page for more detail.

8. International data transfers

[To be completed based on hosting infrastructure and customer geography.]

9. Children’s privacy

The Service is not directed to individuals under 16, and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or by email.

11. Contact us

Questions about this policy: [privacy@launchisago.com]