Contacting support and what to include

Last reviewed Sep 6, 2026

When self-serve troubleshooting doesn't resolve something, contacting support directly is the right next step.

Contact support

Filing the request

1. Click Contact support from any Help Center article, or from the help icon in Launch.
2. Describe what you expected to happen, and what actually happened.
3. Include a screenshot where relevant.
4. Include the specific record involved, such as a campaign name or connection.
5. Submit.

What speeds up a response

A specific record name, a screenshot, and clear steps to reproduce the issue let support investigate immediately, rather than needing a round of clarifying questions first. Vague reports, like "something's broken," take longer to resolve.