Last reviewed Sep 6, 2026
Tracing a notification that never showed up
If you expected a Slack notification from Launch and didn't get one, work through these checks.
Five checks, in order
- Confirm the event type is actually routed to Slack at all, in the connection's Routing tab.
- Check whether it's routed to a different channel than the one you're watching.
- Check your Slack connection's health in Systems. A stale connection can't deliver messages.
- If it was meant as a direct message, confirm you're the correct recipient for that event type.
- Check your own notification preferences; Slack delivery can be affected by per-person settings as well as workspace routing.
When every check passes
If everything above checks out and a message still didn't arrive, contact support with the event type and approximate time.