Last reviewed Sep 6, 2026
If you know a campaign is active but don't see it in Scan, work through these checks in order.
Checks to work through in order
- Confirm the system it runs through is connected. Scan can only find campaigns in systems Launch has access to.
- Check the connection's health in Systems. A stale or unauthorised connection won't return current data.
- Confirm at least one scan has run since the campaign went live. A campaign launched between scans won't appear until the next scan completes.
- Check whether it may already be a finding under a different name, or already confirmed under a name you don't recognise.
- If the campaign is entirely offline, or lives in a system Launch doesn't yet support, Scan has no way to detect it. See Requesting an integration that doesn't exist yet.
When the checks don't explain it
If none of these explain it, and the system is connected and healthy, contact support with the campaign's details and the connected system involved.